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Our Business Improvement services leverage the internal audit function as a strategic tool to drive operational excellence. We go beyond traditional compliance reviews to assess how well your organisation is operating—and where it can improve.

By focusing on efficiency (doing things right) and effectiveness (doing the right things), we help identify opportunities to streamline processes, reduce waste, improve service outcomes and optimise resource use.

Whether you’re a public sector agency, local government, or corporate entity, we work collaboratively with your leadership and operational teams to deliver practical, measurable improvements—building an organisation that is not only well-governed but high-performing.

Speak to our experts about our business process improvement services.

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Our approach delivers:

  • Independent, data-driven insights into the performance of key business processes and functions
  • Targeted recommendations to remove inefficiencies and enhance operational effectiveness
  • Strengthened internal controls and risk management, aligned with your strategic objectives
  • A culture of continuous improvement, where innovation and value creation are embedded in operations

Structured delivery for scalable impact

Process Optimisation Reviews

We review and assess specific processes such as procurement or accounts payable to identify bottlenecks, duplication and manual workarounds to improve timeliness and reduce costs.

Service Delivery Assessments

We assess service delivery functions to evaluate timeliness, accessibility and resolution rates across service channels to enhance responsiveness, improve customer satisfaction and resource use.

Project and Program Performance Audits

We assess the project and programs to evaluate whether projects are being delivered on time, within budget and meeting objectives and benefits realization to improve project governance and oversight, project delivery and performance outcomes.

Contract and Vendor Management Reviews

We evaluate how contracts are being managed post award to ensure services are being delivered as agreed and performance is being monitored to improve contract oversight and reduce service delivery risk.

Asset Utillisation and Maintenance Efficiency

We review how assets are being managed with a focus on maintenance practices, utilisation and lifecycle planning to provide guidance on asset maintenance, proactive lifecycle management and enhance reliability and performance of assets.

Policy and Procedure Effectiveness

We review internal policies and procedures for specific functions to assess clarity, compliance and operational relevance to ensure policies and procedures are in compliance with relevant legislative requirements, are fit for purpose and support consistent decision making.

Meet the Experts

Kevin Joseph

Kevin Joseph

Director

Governance, Risk & Controls Advisory
Ann-Marie Ingeri

Ann-Marie Ingeri

Associate Director

Governance, Risk & Controls Advisory
Ian McKinnon

Ian McKinnon

Director

Forensic & Litigation

Meet all our experts

Expertise when you need it most.

We’re all about helping you get the expert service you need to meet your goals.

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Speak to our experts about our process improvement and advisory services

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